RENTAL AGREEMENT & POLICIES

 

PAYMENT SCHEDULE: A Deposit of $200 towards the balance of the reservation is required at the time of booking.  The balance including taxes and any other applicable fees is due 60 days prior to your arrival date. 
 
MONTHLY RESERVATION PAYMENT SCHEDULE: A Deposit of $200 towards the balance of the reservation is required at the time of booking. Reservations that equivalate to a stay of 4 weeks or more must have the balance including taxes and any other applicable fees paid 90 days prior to your arrival date.
 
CANCELLATION POLICY:   Cancellations made sixty (60) days or more prior to arrival with written notice shall be given a full refund minus a $125.00 cancellation fee. Cancellations of less than sixty (60) days prior to arrival shall forfeit the entire rent and excise tax (less cleaning fees) unless we are able to re-rent the property.  Refunds on any forfeiture will be issued the dollar value the unit is re-rented for during the same dates as the canceled reservation.  There is no refund for early departure or no shows. MONTHLY RESERVATION CANCELLATIONS: Reservations that equivalate to a stay of 4 weeks or more must be cancelled (90) days or more prior to arrival with written notice to receive a full refund minus a $125.00 cancellation fee. Cancellations of less than ninety (90) days prior to arrival shall forfeit the entire rent and excise tax (less cleaning fees) unless we are able to re-rent the property.  Refunds on any forfeiture will be issued the dollar value the unit is re-rented for during the same dates as the cancelled reservation.  There is no refund for early departure or no shows.
 
CHECK IN
Check in time is 4:00pm or later.  Bring your check in instructions and final confirmations.  Keys are located directly at your Vacation Rental in a lockbox at the property or a door code will be provided if the property has an electronic lock. Access codes will be sent by email when the reservation is paid in full & the rental agreement is signed.  Our normal business hours are: 8:00am – 4:00pm, Monday Through Friday. Contact# is 808-329-1010. We are closed weekends and holidays. For after hours emergencies, call 808-987-9295. 
 
CHECK OUT
Check out time is 11:00am or earlier.  Requirements: Please ensure all dishes are washed and remove all trash from the property. Please turn off all small appliances, lights, fans and air conditioners. Secure all doors and windows. If the property you reserved uses keys for entry access, please put one key in the lockbox, and all other entry/pool keys on the counter.  If your property was provided a door code, please just ensure doors are locked when you leave & ensure any applicable pool keys are left on the counter.  Our Housekeeping team will take care of the rest.  
 
 LATE CHECK OUT/EARLY CHECK IN. 
Late check outs & Early Check ins must be authorized in advance and will be approved upon availability. There are fees that apply. If your party checks in early or stays after checkout time you will be charged accordingly. 
 
PROPERTY CONDITION
Knutson & Associates, has the right to inspect the property without prior notice at any time to enforce the terms of this rental agreement. If any guest or tenant violates any terms of this agreement, Knutson & Associates has the right to terminate the rental agreement. The property is privately owned and has many personal items of the owners. Please be considerate of such items. . The guests waive all rights to process if they fail to vacate the premises upon termination of the rental period. The guests shall maintain the premises in a good, clean, and ready to rent condition, and use the premises only in a careful and lawful manner. 
 
IF YOU GET LOCKED OUT
If you should get locked out, a spare key may be borrowed from our office during business hours. If assistance is required after business hours, there will be a $50 charge payable at the time of the assistance directly to the agent that assists. We suggest leaving a key inside the lockbox each time you leave.  Call 808-987-9295 for after hours assistance.
 
 
THEFT/INJURIES/DAMAGE TO GUESTS PERSONAL BELONGINGS 
Upon acceptance of this agreement, guests will not hold Knutson & Associates or Owner of property liable for any injuries, damage or theft of any guests or visiting guests personal belongings that take place in unit. 
 
 
MAINTENANCE
Please report any equipment failure to us immediately. We reserve the right to enter your Vacation Rental during your stay for repairs with 48 hours notice, and without notice in the event of an emergency.
 
CONSTRUCTION
Construction at areas surrounding your Vacation Rental is beyond our control. We do not offer refunds, relocations, or discounts for construction. If there is excessive noise beyond normal working hours, we will attempt to contact the construction site manager regarding working hours. 
 
BUGS
Routine insect spraying is part of life in the tropics. If treatment is scheduled during your stay, a notice will be posted in advance. Remove garbage daily and store all food in containers.
 
 
EMERGENCIES
If you have a safety or medical emergency, please dial 9-1-1. For any emergencies concerning your reservation or Vacation Rental, Please call us at 808-329-1010. If it is an after hours emergency, please leave a message at 808-987-9295.
 
 
 DAMAGE PROTECTION PLAN OR SECURITY DEPOSIT
 
Every guest is required to purchase a damage protection plan for $49.00 or provide a $1000 Security Deposit for their stay. One of the two options is required when final payment is due for the reservation & we must be notified of your choice prior to the final payment being processed. 
The damage protection plan will cover unintentional damages to the rental unit interior, including real or personal property of the unit that occurs during your stay up to a $1000 maximum provided that this is disclosed to Knutson & Associates Management prior to check out. The damage protection plan will cover the registered guest for the cost of repair or replacement of such property up to a maximum of $1000.00.   
Damage can be reported by email, phone, or text 
Email: knutson@aloha.net
Phone: 808-329-1010 or 808-987-9295 
Text: 808-987-9295 The registered guest must report any loss or damage to the property or its contents immediately to Knutson & Associates Management. The damage protection plan is considered void if the damage is not reported prior to check out. All you have to do is report any damage before you leave & we will complete the claim on your behalf.  Prompt action may allow us to lessen the damage. (Especially spills on carpet or furniture).  Any damages that exceed $1000 will be charged to the credit card on file. The card holder hereby authorizes Knutson & Associates to apply these charges to his/her account. The Damage Protection Plan is subject to the conditions, terms and administrative procedures listed below. 
 
CONDITIONS OF PROTECTION FOR DAMAGE PROTECTION PLAN 
 
The Damage Protection Plan will not include liability for damage or theft resulting from
1. Intentional acts of the registered guest or other registered guests
2. Negligence or willful conduct 
3. Any cause if the registered guest does not report the damage to Knutson & Associates Property Management Staff
4. Damages caused by any pet or other animal brought onto the property
5. The renter is evicted by the owner (or representative of the owner), the local law enforcement, or the security company employed by the resort or property.
6. Additional expenses and/or cleaning due to smoking in the property or lanai, contraband, Homeowner association fines for breaking of any rules or unpaid accrued charges during the stay.
 
TERMS OF THE DAMAGE PROTECTION PLAN
1. This damage protection plan takes effect at the time of check in.
2. All coverage shall terminate upon the registered guests check out time of the property or the departure of the guest, whichever occurs first.
 
 
SECURITY DEPOSITS
You may choose a $1,000 Security Deposit in lieu of the Damage Protection Plan.  The Security Deposit needs to be paid by cashiers check, bank transfer, or money order payable to "Knutson & Associates" & needs to be received when final payment is due for the reservation.  We do not accept personal checks. Address to send the cashiers check or money order to is 75-6082 Alii Drive, Suite#8, Kailua Kona, HI, 96740. Please notate in the memo of the Security Deposit check the first and last name on the reservation, & the word 'Security Deposit'. For bank transfer information, please ask our management staff for further information.  If a security deposit has been provided, these funds may be applied to actual damages or missing contents caused by the registered guest or guests of the registered guests. This is at the sole discretion of the Knutson & Associates Property Management inspector; the property will be reviewed on day of the Guest’s departure, or the next business day. This may include excessive cleaning charges, excess services requited, moving furniture that does not get returned to it’s original location, fines imposed and/or costs for enforcing this agreement. Within 14 days following the end of the tenancy the Security Deposit will be applied, accounted for or refunded to the registered guest. Guest shall report any damage noted upon arrival to avoid any Security Deposit losses. If you do not report the damage to us during your stay, and our inspection team has to report it to us after your departure, guests understand, agree & accept that the damage is considered their responsibility and they will be charged accordingly.   The refund will be mailed to the address listed on the reservation within 14 days of departure.  At the sole discretion of the Knutson & Associates Broker In Charge, this security deposit is refundable if all terms of the agreement are met, and will be forfeited if the guidelines or policies are breached or broken.
The Security deposit is fully refundable within the timeframe of (14) days after departure, provided the following criteria is met.
1.  No damage is done to the property or its contents, beyond normal wear and tear.
2. All debris, rubbish and waste are placed in proper trash receptacles.  Soiled dishes must be placed in the dishwasher.
3.  All keys must be left in clear site at property and unit is left locked.
4.  No smoking has occurred in the unit. (Outside smoking is acceptable in designated areas).
5.  No existing personal items or linens that belong to the property are lost or damaged.
 
CREDIT CARD AGREEMENT
I am providing my credit card number as a guarantee of payment to KNUTSON & ASSOCIATES. I agree to pay all rent and charges related to property rental. I accept all terms of the rental agreement and accept all liability for rent and charges related to property rental, as well as any damage beyond normal wear and tear during the term of my rental agreement with KNUTSON & ASSOCIATES. I understand, accept & authorize Knutson & Associates to charge the registered card on file if the charges exceed the $1000.00 Security Deposit. If I have elected to purchase a Damage Protection Plan in lieu of the Security Deposit, I understand, accept and authorize Knutson & Associates to charge the registered card on file if the damages don’t meet the terms & conditions of the Damage Protection Plan.  In the absence of another payment arrangement, I authorize KNUTSON & ASSOCIATES to charge my credit card for payment of these items.
 
 LOSS OF PERSONAL BELONGINGS 
The property owners or Knutson & Associates are not responsible for loss of personal belongings or valuables of guest. We advise you not to bring expensive jewelry and other expensive belongings to your Vacation rental. Do not leave personal belongings in your car or on the beach unattended. 
 
CLEANING
This unit is professionally cleaned before and after each stay by an independent cleaning service. It is always our #1 priority to ensure the place is cleaned exceptionally well. In the event that you’re not satisfied with the cleaning upon your arrival, please notify our office immediately. You can call us at 808-329-1010 or 808-9879295, so we can send the cleaning staff back to the property to address whatever needs to be done to your satisfaction. Housekeepers will not go back to the property to clean if guests do not report any issues to us within 24 hours of arrival. 
 
SUPPLIES
There is a starter pack of supplies. This is not intended to last the duration of your stay. This is only a starter pack. The starter pack consists of the following:  A small amount of laundry detergent, bath soap, 2 rolls of toilet paper per bathroom, 1 paper towel roll, dish sponge, dish soap.  Grocery stores are conveniently located nearby. We offer grocery & shopping services for you prior to your arrival; fees may apply. Please inquire with the property management team. 
 
 
PETS AND SMOKING
None of our Vacation Rentals allow pets OR smoking in unit OR the lanai. Please smoke outside to avoid damages and extra cleaning charges. If there is evidence of smoking or pets found, there is a fee of up to $500.00 charged to the renter. 
 
MAXIMUM OCCUPANCY
Each property is individually owned, and owners individual maximum occupancy will be strictly enforced. It is a requirement to register the total number of adults in children in this rental agreement who are staying at the Vacation Rental Property. Any guest staying in the vacation rental property above and beyond the registered number will be considered a direct violation of the agreement. This will result in an additional fee of $100 per night per person and additional penalties may apply. 
 
 
AIR CONDITIONING
The Vacation Rental Property you reserved may or may not have AC. Please be diligent in inquiring if your property has AC or not.  If AC is present at the property, please use conservatively to help keep utility costs down as AC units are expensive to operate.  If the AC is left on excessively it is subject to freezing (damaging the unit) and/or possible excessive condensation, which may cause leaks into other units.  Please be mindful to turn AC off when gone or if not necessary. If the Air Conditioner is found left on after your departure, fees might be applicable. 
 
GARBAGE DISPOSALS
If the property you rented has a garbage disposal, they are only to be used for small food remnants left on dishes. Anything other than small food particles will cause the device to become jammed. If the device becomes jammed/damaged, and there’s evidence of misuse, the cost for the repair/and or replacement will be your responsibility. Please call Knutson & Associates at 808-329-1010 for further clarification on proper use. 
 
STORAGE OF GUEST ITEMS
Guests are NOT to store bicycles, scuba/diving gear, inflatable rafts, water toys, or any other outdoor items inside the units.  These items can be stored on the Lanai or in guests car. Towels and other gear may not be draped over the railings or visible from any other properties in the complex. These are due to the house rules of the complex that are strictly enforced by on-site management.
 
PARTIES/SPECIAL EVENTS
Written consent must be obtained from agent for any special events, including parties.
 
KEYS/REMOTE CONTROLS 
Keys to the premises are the exclusive property of Knutson & Associates. There will be a minimum charge of $25 for replacement of each lost key and a $50 charge for lost remote controls.  
 
MAIL BOXES & SCREEN DOORS
We do NOT have mail box keys for the property you rented. Do NOT send your mail to the property address. If you must receive mail during your stay, send it to our office address at 75-6082 Alii Drive, Suite#8, Kailua Kona, HI, 96740.  If you send your mail to the property address by mistake, you will be responsible for calling a locksmith & paying for the service to obtain the mail. We do NOT provide keys to screen doors. Do NOT lock the screen door, as you will be responsible for any costs associated with calling a locksmith out to the property, in the event you lock yourself out using the screen door. We only provide front door keys. 
 

ENTRY & INSPECTION
Knutson & Associates retain the right to enter the premises in accordance to State Law; A. In case of emergency, without prior notice. B. To make necessary repairs, alterations, improvements, supply necessary or agreed services. In the case of a repair that is not emergency related, Knutson & Associates will contact guests for permission to enter should no one be available at the time of repair. Repairs will await your permission or your departure.
 
TERMINATION OF OCCUPANCY 
Upon termination, the Guest will: (1) vacate the property completely as well as any parking or storage areas in use by the Guest; (2) leave keys in the unit, (3) leave remote controls and garage door openers in the unit, (4) leave all furnishings in the same condition as received. Knutson & Associates retains the right to immediately terminate the tenancy if the Guest is in violation of any part of this agreement and risks a minimum $200 fine.
 
 
MANAGEMENT
We do NOT manage any of the Condominium Complexes. We have NO control over closed facilities, complex improvements, or pest control.
 
 WAIVER OF LIABILITY 
KNUTSON & ASSOCIATES acts as a marketing and rental agent for homeowners, suppliers and contractors. Under no circumstances shall KNUTSON & ASSOCIATES be responsible for any loss, expense, damages, claims, or injury, direct, indirect, consequential or otherwise whatsoever, howsoever caused or incurred whether arising in contract or otherwise in law or equity as a result of your use of the Property or of any delay(s) substitution(s), rescheduling(s) or change(s) in the provision of services or accommodations by KNUTSON & ASSOCIATES or its agents, employees, owners and/or subcontractors.
 
AGREEMENT TO INDEMNIFY
KNUTSON & ASSOCIATES, in its sole and unrestricted discretion, reserves the right to refuse or discontinue service to any person(s) and/or to rescind any contract for accommodation or guest services. You agree to hold KNUTSON & ASSOCIATES harmless from any liability or expense arising from your use of the property, including use by all occupants, invitees, and others, and you further agree to indemnify KNUTSON & ASSOCIATES for all claims, costs, expenses, including attorney’s fees, and/or damages incurred by KNUTSON & ASSOCIATES, its agents, employees, successors and assigns, , directly or indirectly, as a result of your use of the property including use by all occupants, invitees, and others, or your breach of this agreeme
 
 
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Knutson & Associates 75-6082 Alii Drive Suite 8 Kailua Kona, HI 96740 +1 (808) 329-1010 knutson@aloha.net

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