Keauhou Kona Surf & Racquet Club Townhouse#197

We loved sitting on the lanai and the beach access just a short walk away.

Manager's Response

Couldn't have wished for a better place. Bonus: there were a few small technical issues, but the management responded very quickly, even on a weekend, and was able to fix it!

Manager's Response

The property was fine. It's the 3rd time we've stayed in this complex. TBH I won't necessarily look for your managed properties to stay in. The two lighting issues were unfixable during our stay. Both were in the two bathrooms and really affected the usage. The downstairs MAIN light was out and upstairs the light over the tub was out. With the shower curtain closed it was really hard to see. Plus, the multiple text messages telling me to sign electronically a VERY long document that I could only access on a phone screen was REALLY annoying. I didn't even know who you were since I booked this through airbnb. I finally called and was told to "ignore the texts." The unit was nicely appointed but felt very sterile and corporate. We prefer places individually owned and serviced by the owners. Your check out chore list is a bit long since we paid a cleaning fee. If you want to treat this place as a corporately owned business then don't expect ME to do the cleaning prep. BTW I am NOT "Marcia from Irvine"

We very much enjoyed staying here. We would goto the lanai in the morning to have breakfast and in the evening to watch the sunset while having chai. It was wonderful to see the ocean from the bedroom. Good privacy. Good amount of space and clean. All appliances worked. We had issue with one thing and mgmt offered to come and fix, but we said that it was okay to fix after we depart. It had AC and plenty of beach towels. A little dated, but not a big deal.

Manager's Response

We enjoyed the rental and if had many amenities like A/C and washer and dryer. The view outside was spectacular and we were steps from the beach. However, the maids did not put clean sheets on the bed. They reeked of musty odor and the comforters likely are not washed in between guest stays due to its smell. We had to wash sheets, pillowcases and comforters just to ensure its cleanliness.

Manager's Response

We stayed here for our birthdays and had the best experience. The property was perfect (oceanfront and close to a black sand beach) locationwise is great! Comfortably fit our 3 person party. Well equipped and the hosts are so nice! If you need a sign to whether to book this property or not, this is it!

Manager's Response

We booked this place because of the views we saw in the pictures and they did not disappoint. We ate most of our meals and watched the sunset from the lanai. The small yard was private and very relaxing. The unit had everything we needed and the appliances in the kitchen worked well. Internet was strong. Added bonus was having A/C! However all of the furniture is dated and could use a refresh, and the TV is small. Recliners on the patio would have been nice since we spent so much time outside. We loved the property but a few upgrades would make this property perfect.

Manager's Response